Frequently Asked Questions (FAQ)
General Questions
Infracko Tech Ltd is a leading IT solutions provider offering a wide range of hardware, software, and consulting services to businesses in Africa and worldwide. We specialize in helping companies with digital transformation, data analysis, and IT infrastructure needs.
We are located at Kigali Heights, 6th Floor, West Wing, KG 7 Ave, Kigali, Rwanda. For more details, visit our Contact Us page.
Our clients include government agencies, banking and financial institutions, SMEs, educational institutions, and various private enterprises.
Product Questions
We provide a wide range of IT hardware, including:
- Computers and laptops
- Servers and storage solutions
- Networking equipment like routers and switches
- Printers, accessories, and multimedia tools
- Tablets, smartphones, and point-of-sale (POS) systems
Yes! All our products are sourced directly from manufacturers and come with factory seals, warranties, and after-sales support. We are an official distribution partner for brands like Cisco, Dell, HP, Lenovo, and others.
We primarily serve businesses (B2B) but can also provide solutions for individual customers depending on their needs.
Absolutely! We offer product demonstrations and consultations to help you better understand our solutions.
Service Questions
Our software portfolio includes:
- Enterprise Resource Planning (ERP) systems
- Customer Relationship Management (CRM) solutions
- Cybersecurity tools
- Big data analytics platforms
- Business intelligence tools like Tableau and Power BI
We cater to a diverse range of industries, including government, banking, healthcare, retail, education, and investment management.
Yes! We specialize in system integration to ensure seamless compatibility between your current infrastructure and new solutions.
We provide comprehensive post-implementation support, including troubleshooting, maintenance, system upgrades, and employee training.
Implementation and Customization Questions
The timeline varies based on the complexity of the project. Typically, most implementations, including customization and integration, are completed within 4–8 weeks.
Yes, all our solutions can be tailored to fit your unique business requirements, operational processes, and industry-specific challenges.
Our process involves four key stages:
- Analysis and planning
- Prototyping and customization
- Integration and deployment
- Training and ongoing support
Support and Maintenance Questions
You can contact us via:
- Phone: +250 799 373 206
- Email: info@infrackotech.com
- Our website’s contact form
Yes, we provide both on-site and remote support depending on the issue and your preference.
Yes, we provide training sessions for tools like CRM systems, ERP platforms, and data analysis software, ensuring your team is fully equipped to utilize the solutions effectively.
Absolutely. Our cybersecurity services include audits, intrusion testing, risk assessments, and implementation of business continuity plans.
Cost and Pricing Questions
Pricing varies based on the products and services you select. We offer flexible plans, including one-time purchases, subscriptions, and custom packages tailored to your needs.
No, we ensure transparency in all our pricing. Any additional costs will be discussed and approved before proceeding.
Yes, we provide discounts for bulk orders or large-scale projects. Contact us for a detailed quote.
Cost and Pricing Questions
Pricing varies based on the products and services you select. We offer flexible plans, including one-time purchases, subscriptions, and custom packages tailored to your needs.
No, we ensure transparency in all our pricing. Any additional costs will be discussed and approved before proceeding.
Yes, we provide discounts for bulk orders or large-scale projects. Contact us for a detailed quote.
Support and Maintenance Questions
We partner with leading global brands, including Cisco, Dell, Lenovo, HP, Aruba, and more. These partnerships enable us to deliver high-quality and reliable solutions.
We’re always open to partnerships. Please reach out to our team to discuss potential collaborations.
Contact us directly, and our team will be happy to assist you with any additional queries or concerns.
